In the last years, the ‘cloud’ has been presented as the ultimate solution for business, and Software as a Service as the only answer. In this Insights section we wanted to explore with you how Cloud is transforming the world of HR, payroll, and talent.
How the Cloud is Impacting HR
"Given NGA’s long term experience with cloud configuration, standardisation and global roll-outs, NGA provides businesses with a dedicated team equipped with the experience, insight and technologies essential for HR success".
The cloud offers organisations new opportunities to optimise HR service delivery in a cost-efficient way. Over the last few years, cloud technology has transformed HR perhaps more—and more rapidly—than any other business area. Cloud technology has enabled HR to move from a transaction-based to a more strategic discipline that creates value for its stakeholders—senior management, business partners and employees. Basic HR functions have been routinely automated and/or outsourced, while users across the globe input, access and share data that allows HR leaders to do everything from foresee and respond to shifting global trends to meet their employees’ individual needs.
A variety of cloud-based solutions let you continue this HR evolution and address the increasing complexities of a volatile world and changing workforce, with more flexibility and agility than ever before. In fact, the convergence of a number of factors— compliance requirements, globalisation, empowered employees and the social revolution—has created a fertile landscape for cloud based solutions that are user-focused, process-driven and increasingly cost efficient.
NGA teamed up with providers of market leading cloud-based HCM solutions to offer organisations the full depth of technology features while benefiting the full width of HR outsourcing services in a BPaaS deployment model. NGA’s expertise enables multinationals to automate their processes, free up valuable resources and save costs by applying an innovative and future-proof HR strategy.
‘Cloudsourcing’ as a Driver of HR Innovation and Transformation
"The increasing complexity of HR requires robust solutions and fact-based decisions."
In recent years, innovation and transformation in Human Resources (HR) have been considerably accelerated by the availability of new, innovative solutions such as HR outsourcing and cloud-based HR technologies. ‘Cloudsourcing’ – the combination of HR outsourcing and cloud technology – will even further accelerate this evolution of HR towards a more strategic role.
HR outsourcing has enabled the streamlining and standardising of HR processes. The advent of cloud technology solutions – such as SaaS (Software as a Service) and BPaaS (Business Process as a Service) – has brought even greater potential for accelerating this evolution by delivering all kinds of critical benefits, including continual innovation, shared infrastructures and unified global technology platforms. Thanks to a variety of cloud-based solutions and services, HR can more quickly follow up on the increasing globalisation and complexity, and can manage HR requirements in a more flexible and cost-efficient way than ever before.
The evolution of technology in HR is still underway and the end is not there yet. Cloudsourcing combines the above two trends - providing HR outsourcing services using cloud technology – and herewith provides an answer to the current technological and economic developments and challenges. Thanks to cloudsourcing, HR can evolve from a transaction-based to a more strategic discipline that creates value for its stakeholders: senior management, business partners and employees.
NGA distinguishes 6 major technological and economic challenges tackled by cloudsourcing:
The democratisation of technology
Not that long ago, technology was controlled exclusively by IT departments. The rise of cloud technology has drastically changed this; almost everybody can effortlessly use cloud-based services to search for, manage and share information. This has completely changed the way we live, work and connect with others, and as such we also expect more speed, usability, accessibility, mobility, agility and accuracy at work. Organisations have to evolve with this trend, and cloud-based technologies and services are absolutely essential in this regard. IT is no longer the only ‘owner’ of technology within companies: the business lines (HR, marketing and finance) have also claimed their place at the table.
The ‘consumerisation’ of HR
The current generation of more digitally savvy, social and mobile employees expect and demand direct access to HR services. Self-service capability enables employees to be active participants in managing their own careers, by both accessing and adapting their own personnel data. HR must then act as a strategic partner for both management and employees, and create added value for the organisation by establishing and managing globally compliant, easily accessible and transparent HR processes.
Due to the recent economic crisis, organisations face intensifying pressure to justify expenses and cost-to-value ratios. Technology and HR expenditures are, of course, among them. HR outsourcing through cloud-based platforms reduces some of the acquisition and deployment costs and provides organisations with the necessary flexibility to adapt the services - and the related operating costs - to the changing business conditions.
An increasing number of companies employ people on different countries and continents. Thanks to global cloud-based solutions, employees around the world are interconnected, and can count on the same support on the same technology platform. By combining this technology to HR outsourcing services, employers can ensure compliance and a globally uniform process support.
A shrinking workforce
As more and more of the world’s population ages and moves into retirement, organisations suddenly find themselves with critical skill gaps in competences and workforce. Although HR may set the strategy and lead or manage the processes, talent management in today’s environment is shared among HR, managers, business partners and the employees themselves. The combination of cloud-based technology platforms and outsourced HR processes enables talent management across different regions, laws, cultures and languages.
The rise of ‘Big Data’
In these economically challenging times, the correct interpretation of HR data is essential. The increasing complexity of HR requires robust solutions and fact-based decisions. Access to HR data and the ability to integrate, analyse and implement these are essential. HR reports and analytics - more important as organisational tools than ever before - are completely dependent on the ability to amass good people data and to put relevant reports in the hands of HR, managers and employees. The availability of a uniform, global HR solution is therefore a strategic imperative. Additionally, a global HR service delivery network ensures maximum transactional efficiency.
Cloud-based technologies complemented by HR outsourcing services comply remarkably well to contemporary organisational requirements regarding flexibility, accuracy, compliance, usability, cost effectiveness and global reach. Moreover, cloudsourcing offers significant advantages such as more standardised HR processes, greater mobility, time savings and improved quality and integration of employee data.
Moving to cloud-based HR service solutions doesn’t have to be difficult, prolonged or disruptive. This transition can be done through a staged approach, and your past investments are not wasted. Cloud-based solutions can perfectly be combined with on-premise technology through hybrid HR models.
Moreover, the right partner will not only guide organisations in choosing the right solutions, but will also implement them in an efficient, streamlined way. This way, HR function transforms into the strategic leader that 21st century organisations demand.